SHIPPING & RETURNS
For all Australian orders we provided FREE Parcel Post shipping (delivery approx 5 business days after dispatch) via Australia Post.
Express Post is available via Australia Post (delivery approx 1-2 business days after dispatch), amount will be calculated at checkout.
For all International orders outside of Australia, shipping will be calculated at $20 AUD per pair of sandals. The order will be sent via DHL E-commerce, tracked service (delivery approx 5-10 business days after dispatch).
PLEASE NOTE: A.EMERY does not cover any additional duties, customs or taxes applied to orders. These additional costs are not calculated in the product costing, or shipping cost for any order and are at the receivers expense.
General shipping overview
All successful orders placed will be processed within 2 business days of receiving your order.
The delivery timeframes indicated depend on whether you are located in a metro, regional or country area.
Please consider the shipping address you provide – you should provide an address that will be attended during normal business hours as you may need to sign for your package.
You will receive a tracking number via email once your order is dispatched.
If you require more information on shipping, please email us at firstname.lastname@example.org
We value each and every one of our A.EMERY customers and want you to be happy with your purchase. If you are unsatisfied with your order please follow the steps below;
1. Contact our Customer Service Team to obtain a Returns Form & Returns Authorisation Number (RA#)
2. Once you have received your returns form and RA#, please complete the form and send back with product (including all original packaging). Postage details will be included on the returns form.
3. Orders must be returned within 14 Working Days from the day you received it. Unfortunately if your return exceeds our 14 Working Day policy we will not be able to process your return.
Items must be returned to us for a REFUND, EXCHANGE OR CREDIT NOTE according to the following conditions:
-The footwear is unworn, and in it’s original condition with all our tags attached. The footwear needs to be free of any/all marks.
-If you wish to exchange, please notify us with your preferred style/size/colour as soon as possible, so you don’t miss out.
-For sale items: We will only provide an exchange, there will be no refunds on sale items.
You are responsible for posting your returned goods back to A.EMERY. We recommend using a prepaid service that offers tracking. A.EMERY is not responsible for any lost incoming parcels.
Postage charges will only be refunded in the case of faulty goods.
If you have any other questions that we haven’t been able to answer here, please send us an email at email@example.com